Terms & Conditions

WEBSITE USAGE

Welcome to our website.

These terms and conditions govern the use of this website (the “Site“) by Elleven Dental Wellness or one of its subsidiaries or Affiliates (“we/us/our“) and you (“you/your/yourself“)

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in regards to this website. If you disagree with any part of these terms and conditions, please do not use our website.

We reserve the right to alter these terms and conditions at any time. Such alterations will be posted on the Site.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any services, treatments or products or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Any treatments booked via the website are subject to the following terms & conditions:

All treatments are subject to assessment by the practitioner and will depend on your suitability for the treatment.

All offers, gifts and discounts are subject to clinic availability as well as assessment by the practitioner. We have a no refund policy on all treatments and products.

Any deposits made via the website are subject to the following terms & conditions:

A minimum fee applies to secure appointments. The fee can be deducted from the cost of a treatment, service or product or may be refunded if it is associated to a promotion or offer.

Where the appointment is complimentary, we may still request the relevant deposit to reserve the appointment at the time of booking and refund the deposit upon attendance to your appointment.

We require 48 hours’ notice to change or cancel an appointment to avoid your deposit being forfeited. This can be arranged by calling us on (+44) 0207 487 2711. If you are unable to reach us for any reason, please email our team at [email protected]

Any bookings made within 48 hours of the appointment date and time are subject to the same terms as described above.

If you are more than 15 minutes late for your appointment, we may not be able to see you and your deposit or fee may still be forfeited.

REFER A FRIEND CAMPAIGN

The Elleven Dental Refer a Friend Campaign is officially open! For every 3 successful referrals, you will receive a choice of a free check-up or hygiene appointment. Terms and Conditions apply, please see below.

This offer is available to existing patients of Elleven Dental (the Referrers) who refer 3 new patients (the Referees) who book and attend an appointment at Elleven Dental.

How to refer
Referees must confirm the name of the Referrer when booking the appointment. For each referral to be valid, each Referee must first attend and pay for the appointment they have booked in which they have named the Referrer.

Conditions
Referrals will only be eligible if each Referee has not previously been a patient of Elleven Dental. Only one Referrer can be named per Referee for the offer to apply.
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For the Referrer to receive a free check-up or hygiene appointment as part of the offer, 3 Referees must have paid for and attended the appointments they have booked in which they named the Referrer. The appointments booked by each Referee can be for any of the services provided by Elleven Dental, listed under the ‘Treatments’ section on our website https://ellevendental.com/treatment/ and this includes consultations.

The free check-up or hygiene appointment will be booked under one of the same clinicians as the Referee patients unless otherwise stated. Appointments are subject to availability. The offer is not limited to one free check-up or hygiene appointment and a Referrer can receive a further free check-up or hygiene appointment for every 3 new Referees.

If you require any further information regarding the Elleven Dental Refer a Friend Campaign, please contact [email protected].

GOOGLE REVIEW COMPETITION

This competition is available between 13/10/2023 and 30/11/2023. Entry into the competition only applies where the patient has left a Google my Business review between 13/10/2023 and before 23:59 on 31/11/2023 in which one individual winner will be randomly selected from a prize draw. Reviews submitted after this time period will not be considered. This competition is open to all individuals who are patients at e11even Dental. The prize is non-exchangeable, non-transferable, and are not redeemable for cash or other prizes. Any personal data will be used solely for this promotion and will not be disclosed to a third party without the individual’s consent. The competition is limited to one Google my Business review per patient. The £164 worth complimentary hygiene appointment cannot be used in conjunction with any other offer. Existing patients can only win a complimentary hygiene appointment when they are an officially registered patient who have attended an appointment at e11even Dental and have left a review via Google my Business only. e11even Dental can vary or replace these conditions from time to time, at its sole discretion. The competition is open to people aged 18 and over only. If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the terms and conditions.